Terms and Conditions

These terms and conditions (“the Terms”) form the agreement between the Renter (“you”) and the Owner (“us”) in relation to your stay at Matiatia Bay Deluxe Suites.

Acceptance of these Terms
You acknowledge that in booking your stay you are agreeing to these Terms and that you will be held fully responsible for any breach of these Terms caused by any other Guests.

Guest
The term “Guest” includes you and all those people staying overnight with you at the Matiatia Bay Deluxe Suites, as well as any invitees who may visit during your stay.

Payment, Modification and Cancellation
Payment, modifications and cancellation terms were advised to you at the time of booking. Please refer to those.

PLEASE NOTE THAT A 3% SURCHARGE (ON TOP OF THE BOOKING AMOUNT) WILL BE APPLIED TO ANY CREDIT CARD PAYMENTS TO COVER TRANSACTION COSTS.

Arrival and Departure Times
The Deluxe Suite will be ready for occupation at 2.00 pm on the day of arrival and must be vacated by 12.00 am on the day of departure.

Care of the Deluxe Suites
You are responsible for the Deluxe Suites during your stay. You agree to take all reasonable care of the Deluxe Suites and at the end of the holiday to leave the studio in a reasonable and tidy state. This includes returning of all furniture and appliances to where they were on your arrival, and disposing of all rubbish using the supplied bins.

Occupants
The maximum number of Guests occupying the studio overnight is 2 people (sharing one bed), unless we have previously given written consent to other arrangements and/or an extra person. We may terminate this agreement if the maximum number of Guests (as prescribed under this clause) is exceeded, and if within 12 hours of notification to you (or sooner if we have reasonable grounds to do so), you have not reduced the number of Guests to the maximum number or less.

Tents and caravans are prohibited.

Risks
The use of the Deluxe Suites and any additional amenities provided during your stay are entirely at Guests’ risks. We do not accept any responsibility for any injury or loss to Guests or their belongings, including but not limited to any car, its contents, or any baggage or personal belongings.

No Animals
Animals are expressly prohibited in the Deluxe Suites or its immediate surroundings.

No Smoking
Smoking is not allowed anywhere inside the Deluxe Suites.

Damage
You are legally responsible for all breakages and damage that may occur during the holiday (whether caused by you or other Guests) and we may demand that you meet the cost of any repair or replacement required. Any damage or breakage must be immediately reported to us or our authorised representative.

Insurance
You agree that Guests will not do anything which would in any way invalidate or adversely effect the validity or viability of any insurance policy maintained by us.

Your Personal Information
In taking your booking enquiry (via email, our website, associated booking websites or any other means) you have given us basic personal information about you, such as name and email address, which is crucial for us to provide you with services in relation to your stay.

You agree that we may use this personal information to assist us to provide services to you/Guests, for internal research purposes, to verify your/a Guest’s identity, and for promoting and marketing other services to you/Guests.

We will not release any of this personal information to any third party (other than our appointed representatives), unless we believe release is appropriate for legal compliance and law enforcement.

Should you not wish us to retain your personal information for any of the purposes listed above, please tell us, and we will be happy to update our records.

Force Majeure
We are not responsible for non-availability or early termination of this agreement caused by any matter, of any type or nature whatsoever without limitation, which is beyond our control.

© Copyright Matiatia Bay